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Terms of Service

Terms of service

Orders

1. Orders can be made by phone, fax or email. You may also visit any of our outlets to place orders.

Pricing


2. Prices are in Singapore currency, inclusive of 7% GST ( Goods & Services Tax ).

3. Overseas buyers enjoy GST exemption.

4. Prices are subject to change without prior notice.

Payment


5. At our retail outlets, we accept CASH, NETS, VISA and MASTER cards.
6. For home deliveries, you may
A  Pay by CASH or NETS upon delivery
B. Pre-pay with
i.   PAYPAL (follow procedures here)
ii.  Electronic Fund Transfer via our DBS bank account :
*  Account Name: Greenstyle Pte Ltd
*  Account Number: 024-0090930
iii. Cheques issued by local banks, payable to Greenstyle Pte Ltd
7. For all electronic and cheque payments, goods will only be released upon bank clearance.

8. Overseas payment is to be made by telegraphic transfer, with bank charges borne by customers.

Delivery

9. We ship locally and internationally.

10. Local  delivery (Singapore mainland) charges -

Order Value

Delivery Fee (Consumables, e.g. Diapers, Nutritionals)

Delivery Fee (Equipment)

Delivery Fee (Rental Equipment)

>$400

Waived

Waived

Refer to Rental Rates

>$200

$8.00

$200

$16.00

$16.00

11.  Orders can usually be delivered on the 2 days after the next working day (e.g. Friday's orders will be delivered on the following Tuesday or Wednesday), subject to stock availability.

12. A surcharge ($100 for beds, $50 for others) may be added to the above rates for urgent or specific-time deliveries, such as morning- or afternoon-only, after 6p.m. and before 9a.m on weekdays, after 3p.m. on weekends, on Sundays and public holidays, or on the immediate or next day of placing an order. Special courier rates may be quoted for very urgent delivery requirements.

13. Delivery rates of bulky items ( >25Kg ) will be individually quoted.

14. For deliveries involving climbing up stairs which require additional manpower, $60/additional worker will be charged for carrying goods to the 2nd level, and $20/additional worker for each subsequent level. 

15. Should an order be cancelled after delivery has been activated, 100% of delivery fee will still be charged.

16. For non-mainland Singapore and overseas purchases, please email us for quotations on freight charges, indicating your preferred shipping mode ( air courier, air freight, sea freight, truck ).

Repair, Servicing & Warranty

17. Purchased Item Under Warranty - Please click here for detailed warranty conditions.

18. Purchased Item Beyond Warranty - The customer will pay for all parts, transport and labour.

19. Loan Unit - Out of goodwill, we offer a loan unit for use (if available) while the purchased unit is under repair. However, the loan unit is not under warranty, and when it becomes faulty while in use, the customer will need to send it back to us for exchange of another loan unit (if available).

20. Repair & Servicing Hours - Our normal office hours on Monday to Friday.

21. Rental Unit - Please refer to the terms and conditions under rental rates .

22. Our technical team provides repair & maintenance services at starting rates as follows:

 

Labour - Manual Equipment

Labour - Electrical Equipment

Transport

On-Site

$40

$80

$60

Carry-in

$20

$80

-

23. For collection and delivery of equipment on repair, please refer to clauses 7-13 under "Delivery"

Return of Goods

24. Goods sold can only be returned strictly upon our company's discretion. A re-stocking fee of between 10-30%, plus transport fees and GST (if applicable) of the purchase price may be charged. 

25. Defective goods are to be sent back to us for exchange within 3 days.

Refund

26. For refund of monies paid through NETS and credit cards, a bank & service charge of 1% & 5% respectively will be deducted.


Product Specifications

27. We make continual efforts to improve product quality and reserve the rights to change product specifications without prior notice.

Corporate Sales

28. For corporate customers, please call us for information on terms and conditions of sales.