|
Order Value
|
Delivery Fee (Consumables, e.g. Diapers, Nutritionals)
|
Delivery Fee (Equipment)
|
Delivery Fee (Rental Equipment)
|
|
>$400
|
Waived
|
Waived
|
Refer to Rental Rates
|
|
>$200
|
$8.00
|
|
$200
|
$16.00
|
$16.00
|
11. Orders can usually be delivered on the 2 days after the next working day (e.g. Friday's orders will be delivered on the following Tuesday or Wednesday), subject to stock availability.
12. A surcharge ($100 for beds, $50 for others) may be added to the above rates for urgent or specific-time deliveries, such as morning- or afternoon-only, after 6p.m. and before 9a.m on weekdays, after 3p.m. on weekends, on Sundays and public holidays, or on the immediate or next day of placing an order. Special courier rates may be quoted for very urgent delivery requirements.
13. Delivery rates of bulky items ( >25Kg ) will be individually quoted.
14. For deliveries involving climbing up stairs which require additional manpower, $60/additional worker will be charged for carrying goods to the 2nd level, and $20/additional worker for each subsequent level.
15. Should an order be cancelled after delivery has been activated, 100% of delivery fee will still be charged.
16. For non-mainland Singapore and overseas purchases, please email us for quotations on freight charges, indicating your preferred shipping mode ( air courier, air freight, sea freight, truck ).
Repair, Servicing & Warranty
17. Purchased Item Under Warranty - Please click here for detailed warranty conditions.
18. Purchased Item Beyond Warranty - The customer will pay for all parts, transport and labour.
19. Loan Unit - Out of goodwill, we offer a loan unit for use (if available) while the purchased unit is under repair. However, the loan unit is not under warranty, and when it becomes faulty while in use, the customer will need to send it back to us for exchange of another loan unit (if available).
20. Repair & Servicing Hours - Our normal office hours on Monday to Friday.
21. Rental Unit - Please refer to the terms and conditions under rental rates .
22. Our technical team provides repair & maintenance services at starting rates as follows:
|
|
Labour - Manual Equipment
|
Labour - Electrical Equipment
|
Transport
|
|
On-Site
|
$40
|
$80
|
$60
|
|
Carry-in
|
$20
|
$80
|
-
|
23. For collection and delivery of equipment on repair, please refer to clauses 7-13 under "Delivery"
Return of Goods
24. Goods sold can only be returned strictly upon our company's discretion. A re-stocking fee of between 10-30%, plus transport fees and GST (if applicable) of the purchase price may be charged.
25. Defective goods are to be sent back to us for exchange within 3 days.
Refund
26. For refund of monies paid through NETS and credit cards, a bank & service charge of 1% & 5% respectively will be deducted.
Product Specifications
27. We make continual efforts to improve product quality and reserve the rights to change product specifications without prior notice.
Corporate Sales
28. For corporate customers, please call us for information on terms and conditions of sales.
